The White Rock Hotel

I very much enjoyed my stay there. Lovely hotel, good location, great service and warm and welcoming reception team. I liked the large bathroom, light bedroom and comfortable bed. I was not crazy about the pillows and their room service menu could have done with a soup, a burger option and maybe fish pie…it was mostly sandwiches and salads! Nice copious scrambled eggs on toast…I had a really lovely stay there! Breakfast menu named after their staff which is a lovely touch! One negative: poor wifi from the rooms!

Such a shame to score so negatively on this - could have been a lovely breakfast today if the member of staff 'looking after the restaurant' had actually wanted to be there. it was apparent to us from arrival when she failed to so much as turn around let alone acknowledge us with a. pleasant 'good morning' - first rule of hospitality surely is to be hospitable. The tables were a mess, nothing tidied away and rubbish on the floor - weren't sure where to sit - so just found the only table vaguely ready for a customer. Breakfast itself was fine - nice in fact - just the experience soured by a lack of pleasant professionalism. I did go to the hotel reception on leaving to see if I could get the Managers details as I assumed they would like the feedback, but despite ringing the bell, nobody came to attend the desk. Shame, as such an iconic building in a lovely location - but unfortunately there was no sparkle here on this occasion. We were not guests and simply went today for a special breakfast as they advertise the restaurant as open to non residents.

My husband and I went to the bar for a couple of drinks, we were sitting outside and a wasp got in hia beer, he went back to the bar to get it changed and the bartender gave him the same amount of beer he had had left, she even measured it... we undertand that it might not be their fault, however, that just showed poor customer service. Besidea that, I had a house white wine and ot did not taste good, very weak.

An old, but lovely hotel. Friendly owners & staff. My room was spacious and my bed was comfortable. Could have done with a few more coat hangers, but everything else was fine. The breakfasts were delicious. The cafe/bar was a reasonable area to eat & drink, if a bit short staffed at busy times & some staff members were very slow to offer to serve me. The sun terrace is a delightful place to sit in the sun & enjoy a drink & a chat with friends. It also occupies an enviable position on the seafront right near the pier. I even had a pigeon who visited me most days, he'd sit on the window ledge, outside my room, looking at me for a while & then fly off. lol! I must also just mention that I think it was HIGHLY UNPROFESSIONAL of the owner's wife to shout at & belittle him in front of staff & customers in the cafe/bar one day. I was shocked & horrified at what I heard & saw!

The owner called lorrence!,asked me and my partner to leave as the first night was 👍 (£700) for 5 nights)well :very smelly(down pipe issues)soon the morning I spoke to him and he gave me a £20 refund (absolutely terrible)my partner was very upset 😡 and so was I?.we were packing up to move to another hotel and really ruined our 5 night well deserved break. Before leaving I had to pop out, when I returned from town 2 my disgust he allowed my alcoholic wife's to get very drunk and then let her stay but told me that I had to make other plans!!!!!.I knocked on the door and he said that he'd been told that I was violent?.I ended in hospital because I couldn't get my medication I.e insulin, I was also celebrating my 54th birthday on the streets now..end up with me getting arrested for calling for my partner and I've just broken my ankle so badly I needed 21 pieces of metal

We would recommend this hotel. It was situated next to the western end of Hastings town centre which made it a nice stroll all the way to the old town. The hotel had everything we needed and was a welcoming place to stay at the end of a busy day. We loved the access to Netflix on our TV, the option to have plates and cutlery provided so you can have takeaways in your room, the permanently open bar and terrace. Dog friendly too.